Ticket purchase and use
I. General information
  1. The online ticket sales system can be used to purchase tickets for visiting the departments of Lithuanian National Museum of Art (hereinafter also the LNMA): Vilnius Picture Gallery, Museum of Applied Arts and Design, National Gallery of Art, Radvila Palace Museum of Art, Vytautas Kasiulis Museum of Art, Palanga Amber Museum, Pranas Domšaitis Gallery, Clock and Watch Museum, Pamario Gallery.
  2. Tickets are available for purchase in the Republic of Lithuania and abroad, in places with internet connection.
  3. Payments shall be made via the payment system www.paysera.lt. The offered payment methods include the majority of electronic banking services of Lithuanian banks and credit cards.
  4. Information is available in Lithuanian and English.
  5. Purchasing is possible for registered and non-registered users.
II. Rules of ticket purchase
  1. When purchasing tickets online, visitors make sure that they have chosen the correct date, visitor categories and the number of tickets.
  2. Having chosen the tickets, the visitor shall enter the data required in the system, check the cart information to make sure that it is correct, and shall accept ticket terms and conditions for the payment to be made.
  3. Having chosen the “Invoice required" option, an electronic invoice shall be generated based on the provided personal or business data. It shall be sent to the visitor’s e-mail address together with e-tickets.
  4. Payments shall be made via the payment system www.paysera.lt.
  5. After receiving a successful payment response from www.paysera.lt, e-tickets shall be sent to the visitor to his/ her specified e-mail address.
III. Rules of ticket use
  1. The ticket is valid on the indicated date and time, to be used in the specified department of LNMA.
  2. If a ticket was purchased with a discount, the visitor shall present a personal identification document or another document certifying his/her right to a discount before entering. If the visitor cannot present such a document, the visitor shall pay the full ticket price at the ticket office.
  3. Having purchased an e-ticket and arrived at the Museum, the visitor shall present a printed e-ticket or an e-ticket barcode on his/her mobile device at the entrance. The visitor shall be responsible for mobile Internet and/or other ways used to open each barcode.
  4. Tickets shall be scanned and marked only once, and shall be valid for one person only. Control scanners display the first scan date and time. If a ticket is submitted for scanning a second time, the visitor shall not be admitted. The visitor is advised to handle their tickets with care without passing them to third parties.
  5. Visitors shall save the ticket and receipt (if the ticket was purchased at the ticket office) till the end of the visit to the Museum or the event.
  6. Tickets shall not be exchanged and money shall not be returned, unless the visit was impossible or the event did not take place at the fault of LNMA.
  7. If the visit to the Museum was not possible or the event did not take place at the fault of the Museum, tickets purchased at the ticket office may be returned in the same ticket office where they were purchased. To claim the money paid, the purchased tickets and receipt shall be presented at the ticket office. At the fault of the Museum, money for the tickets purchased online may be returned by sending a request and the e-ticket to info@lndm.lt including all the necessary details of purchase in the letter.
In order to provide the user with the ticket purchase services online, the Lithuanian National Museum of Art is obliged to use personal data of the Visitor. The Museum collects, organizes and protects personal data needed for selling tickets online as indicated by the laws of the Republic of Lithuania. 
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